Michel-Falconggg

THE ESSENTIAL GUIDE TO CUSTOMER EXPERIENCE MANAGEMENT AND EMPLOYEE ENGAGEMENT SUCCESS WEBINAR

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Attend my exclusive webinar and learn:
  • Strategies I use to help leading and emerging companies build stronger relationships with their customers and employees
  • Proven hiring, employee onboarding and customer-centric training strategies
  • A simple process to increase customer retention and resolve all complaints in one day
  • Affordable strategies to acquire new and profitable customers with customer experience management

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WHO IS MICHEL?

Michel is a customer experience management, employee engagement and career development entrepreneur, advisor and keynote speaker. Before the age of 30, Michel was hired by several billion-dollar companies including Verizon Wireless, BlueCross BlueShield, Electronic Arts, Illumina, as well as many others to improve their customer experience and employee engagement. As CEO of Trogon Agency – his customer experience management and employee engagement advisory firm – he has worked with leading and emerging companies to help them become more customer and employee-focused. During this time he also founded Experience Academy – an online course to help companies of all sizes increase their customer and employee loyalty.  His goal is to help 1000 companies every year reach their customer and employee-related goals. Michel’s keynote speaking service is represented by the National Speakers Bureau.

“Michel has proven that he can add value across industries in a short amount of time. His strategic partnership with BlueCross BlueShield of North Carolina is extremely important and valuable to us.”
Rob Gofourth
VP, Operational Strategy - BlueCross BlueShield
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“I recently hired Michel to help us create unique recruiting strategies. He was able to teach us new strategies and shared real world examples that motivated our team to take our program to the next level”
Joe Marrello
Global Talent Acquisition Director, Electronic Arts
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“Any company in any industry would be more than fortunate to include Michel as part of their customer experience strategy.”
Patrick Louis
Director, Customer Experience - Canada Goose
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“Michel was instrumental in helping establish our culture and our first hires early on.”

Michael Schneider
Founder, CEO – Service Technologies Inc
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6 EFFECTIVE WAYS TO WORK WITH MICHEL

Strategic Advisory

My consulting agency advises leading and emerging customer-centric companies

Workshops

Together we will host full or multi-day workshops for your teams

Keynote Speaking

Invite me to your conference or event to give a speech of a lifetime!

Webinars

I host webinars and online workshops for your company.

Experience Academy

My online premium customer experience course

Diagnostic and Audit

Audit the current state of your customer experience and employee engagement

STAY IN TOUCH WITH ME

The fastest way to get in touch with me – FOLLOW

My tutorial videos and interviews live here – SUBSCRIBE

My content often gets shared here first – LIKE

I accept (almost) everyone – CONNECT

Pictures of my travels and life – FOLLOW

THE ESSENTIAL GUIDE TO CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT SUCCESS WEBINAR

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“I recently attended a webinar hosted by Michel and it was time very well spent. During the one hour presentation, he gave me a lot to think about, including actionable strategies to implement and the motivation to continue to focus on our customers. I encourage everyone to attend a webinar hosted by Michel.”
SEAN DESNOYER
VP, Customer Success - Sales Performance Int.

Attend my exclusive webinar and learn:

  • Strategies I use to help leading and emerging companies build stronger relationships with their customers and employees
  • Proven hiring, employee onboarding and customer-centric training strategies
  • A simple process to increase customer retention and resolve all complaints in one day
  • Affordable strategies to acquire new and profitable customers with customer experience