HOW TO SET GOALS WITH EMPLOYEES (AND ACHIEVE THEM) FT. SUNNY VERMA

BREAKING IT DOWN EPISODE 2 FT. Sunny Verma the CEO of TutorBright. In Breaking It Down, I sit down with ...
Read More
company culture, employee engagement, customer experience

THE FOUR GENERATIONS OF CUSTOMER SERVICE: THE INTERNET ERA (2/4)

The internet era has HURT customer service. Find out WHY in my second installment of my four-part series that explores ...
Read More
employee engagement, customer service, customer experience, company culture, people first culture, keynote speaker, author, entrepeneur

How To Build Your Customer Experience Strategy By Asking Yourself These Three Questions [2020 Edition]

I’ve leveraged customer experience strategies within my career for more than ten years now. I’ve seen companies thrive (some of ...
Read More
customer experience, employee engagement, company culture,

THE FOUR GENERATIONS OF CUSTOMER SERVICE: THE PRE-INTERNET ERA (1/4)

Delivering an excellent product is only HALF of the customer experience. Check out the first installment of my 4 part ...
Read More
customer experience, employee engagement, company culture, michel falcon, people first culture, keynote speaker, company culture keynote speaker, interview

HOW TO ENGAGE REMOTE TEAMS & MORE FT. KRISTI HEROLD

BREAKING IT DOWN EPISODE 1 FT. Kristi Herold On Breaking It Down, I sit down with entrepreneurs and business executives ...
Read More

Customer Service Skills, Strategies, and Mindset For 2020

Before the end of the year, we spend time building our marketing plans, setting our operating budgets and creating strategic ...
Read More
fire an employee, customer experience, employee engagement, company culture

HOW TO FIRE AN EMPLOYEE (WITH INTEGRITY)

I didn’t finish post-secondary university to earn my business degree (BA) nor do I have an MBA. I don’t believe ...
Read More
corporate gifting, john ruhlin, michel falcon, customer experience, client experience

THE SECRET TO CORPORATE GIFT-GIVING (AND LEAVING A LASTING IMPRESSION)

Watch this quick video to learn my two GOLDEN RULES on gift-giving. I guarantee you will learn how to WOW ...
Read More
company culture, employee engagement, customer experience

Does Your Manager ENABLE or DISABLE Your Career?

I’d imagine that the person you settled down with in your personal life took the time to get to know ...
Read More
net promoter score

The Value (And Negatives) of Net Promotor Score (NPS)

The GOOD and the BAD of Net Promotor Score (NPS). Across different industries, there are mixed reviews on whether or ...
Read More
increase employee engagement

You Can’t Forcefully Increase Employee Engagement (BONUS: 3 Interview Questions Included)

Employee engagement strategies are one way that I’ve built my business and career. It’s also one of the topics that ...
Read More
customer experience strategy, 3p strategy, three p strategy, company culture, employee engagement

What is the 3P Strategy?

PURPOSE, PROCESS, AND PROFIT. My 3-P strategy was developed to ensure businesses (including my own) are not just successful for ...
Read More
Loading...