How to Prevent an Employee From “Checking Out” After They’ve Resigned One of the challenges of being an entrepreneur or leading a team is when you lose a key member of ...
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Video: What is an Employee Advisory Board (EAB)? In this video, I share what an Employee Advisory Board is and how it can help improve a company's customer ...
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3 Ways to Collect Customer Data to Deliver a Better Customer Experience (Without Violating Privacy)

Companies of all sizes collect information on their customers. Whether it’s contact information or tracking buying behaviours, we are constantly ...
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3 Things You Must Have to Become a Great Place to Work In this video, I’m going to outline the three things your business must have to be considered a great place ...
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How to Ask the Right Customer Service Interview Questions Hello everyone! In last week's video I shared the 3 customer service skills your employees must have to create customer loyalty. In ...
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3 Customer Service Skills Your Employees Need to Create Customer Loyalty

Welcome to this week's video where I teach you how to use customer experience and employee engagement strategies to grow ...
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A Day in the Life of a Keynote Speaker I've been asked many times what it's like to be a keynote speaker. After the 2034839th time, I decided that ...
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Video: How Real Estate Brokerages Can Deliver a Premium Customer Experience   In December 2016, I went on a 3-city speaking tour with LJ Hooker (Australia's largest real estate company). This video ...
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5 Customer Experience and Employee Engagement Tactics I Used to Open a Business with 100 Employees

  I've been advising companies on customer experience, employee engagement and company culture for six years helping entrepreneurs learn the systems ...
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How Marketing Can Become Customer-Centric in the Auto (or Any) Industry

I believe marketing can improve your company's customer experience. Keep reading this blog post to learn why I believe this ...
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Why Your Employees Need to Be Responsible For Their Own Development

How did Michael Jordan become the best basketball player of all time? Sure, for the majority of his career, he ...
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How Customer Experience Creates Customer Loyalty in Real Estate   In December 2016, I had a great opportunity to travel to Australia to go on a keynote speaking tour, visiting Sydney, ...
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Michel, I want to know your proven customer experience and employee engagement strategies.