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5 Ways to Increase Your Net Promoter Score Response Rate

https://www.youtube.com/watch?v=UAZpnjRiRN0&t=6s I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to ...
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Richard Branson’s Rules for Customer Experience Success

https://www.youtube.com/watch?v=UGS7KQY4XwA&t=60s ...
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How to Prevent an Employee From “Checking Out” After They’ve Resigned

https://www.youtube.com/watch?v=Hdd4DLC3gzA&t=21s One of the challenges of being an entrepreneur or leading a team is when you lose a key member of ...
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MICHEL EAB

Video: What is an Employee Advisory Board (EAB)?

https://www.youtube.com/watch?v=RZg3nFcoP7w&t=24s In this video, I share what an Employee Advisory Board is and how it can help improve a company's customer ...
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3 Ways to Collect Customer Data to Deliver a Better Customer Experience (Without Violating Privacy)

Companies of all sizes collect information on their customers. Whether it’s contact information or tracking buying behaviours, we are constantly ...
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3 Things You Must Have to Become a Great Place to Work

https://www.youtube.com/watch?v=aFo90cFyQPg&t=127s In this video, I’m going to outline the three things your business must have to be considered a great place ...
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How to Ask the Right Customer Service Interview Questions

https://youtu.be/yEDL9LkaKc0 Hello everyone! In last week's video I shared the 3 customer service skills your employees must have to create customer loyalty. In ...
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3 Customer Service Skills Your Employees Need to Create Customer Loyalty

Welcome to this week's video where I teach you how to use customer experience and employee engagement strategies to grow ...
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A Day in the Life of a Keynote Speaker

https://www.youtube.com/watch?v=KvKEhUA5XCE&t=1s I've been asked many times what it's like to be a keynote speaker. After the 2034839th time, I decided that ...
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Video: How Real Estate Brokerages Can Deliver a Premium Customer Experience

https://www.youtube.com/watch?v=wHDGLo4zTR8   In December 2016, I went on a 3-city speaking tour with LJ Hooker (Australia's largest real estate company). This video ...
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5 Customer Experience and Employee Engagement Tactics I Used to Open a Business with 100 Employees

  I've been advising companies on customer experience, employee engagement and company culture for six years helping entrepreneurs learn the systems ...
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How Marketing Can Become Customer-Centric in the Auto (or Any) Industry

I believe marketing can improve your company's customer experience. Keep reading this blog post to learn why I believe this ...
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Michel, I want to know your proven customer experience and employee engagement strategies.