The Importance of Customer Experience During Covid-19 (3 Companies Doing It Right)

The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may ...
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HOW TO COACH MIDDLE MANAGEMENT ON CORE VALUES AND CULTURE FT. RAJ SUPPIAH

EPISODE #4 OF BREAKING IT DOWN FT. HEALTH CARE ENTREPRENEUR RAJ SUPPIAH IS LIVE! Here's what we get into on ...
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One of My First (and Most Memorable) Business Lessons

Shortly after leaving university and joining 1-800-GOT-JUNK? the company welcomed a new leader to my department, the call centre. This ...
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breaking it down, nick dinardo, customer experience, employee engagement, company culture,

HOW TO BALANCE SALES AND CUSTOMER EXPERIENCE & MORE FT. NICK DINARDO

In this episode, I sit down with VP of Salesforce Sales Nick DiNardo. Here's What You'll Learn: How to Increase ...
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company culture, employee engagement, customer experience

5 Ways to Know When Your Boss Is Targeting to Fire You (And What to Do About It)

You can feel it. Something is not right. Your boss is acting...um, weird! They’re not the same as when you ...
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customer experience, employee engagement, company culture,

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE PEOPLE FIRST CULTURE ERA (4/4)

THIS IS IT! The final installment of my Four Generations of Customer Experience series. THE PEOPLE FIRST CULTURE ERA. (I ...
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customer experience, employee engagement, company culture, cyndi shi, studio vivan, people first culture, breaking it down, michel falcon

HOW TO PREP EMPLOYEES FOR EFFECTIVE 1-TO-1 MEETINGS & MORE | FT. CYNDI SHI

On this installment, I sit-down with CEO & Founder of StudioVivian Inc, Cyndi Shi, to discuss: 1️⃣How To Prep Team ...
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customer experience, employee engagement, company culture,

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE SOCIAL MEDIA ERA (3/4)

My third installment of The Four Generations of Customer Experience is here! THE SOCIAL MEDIA ERA. Find out how social ...
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HOW TO SET GOALS WITH EMPLOYEES (AND ACHIEVE THEM) FT. SUNNY VERMA

BREAKING IT DOWN EPISODE 2 FT. Sunny Verma the CEO of TutorBright. In Breaking It Down, I sit down with ...
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company culture, employee engagement, customer experience

THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE INTERNET ERA (2/4)

The internet era has HURT customer experience. Find out WHY in my second installment of my four-part series that explores ...
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employee engagement, customer service, customer experience, company culture, people first culture, keynote speaker, author, entrepeneur

How To Build Your Customer Experience Strategy By Asking Yourself These Three Questions [2020 Edition]

I’ve leveraged customer experience strategies within my career for more than ten years now. I’ve seen companies thrive (some of ...
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customer experience, employee engagement, company culture,

THE FOUR GENERATIONS OF CUSTOMER SERVICE: THE PRE-INTERNET ERA (1/4)

Delivering an excellent product is only HALF of the customer experience. Check out the first installment of my 4 part ...
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