How to Ask the Right Customer Service Interview Questions Hello everyone! In last week's video I shared the 3 customer service skills your employees must have to create customer loyalty. In ...
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3 Customer Service Skills Your Employees Need to Create Customer Loyalty

Welcome to this week's video where I teach you how to use customer experience and employee engagement strategies to grow ...
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A Day in the Life of a Keynote Speaker I've been asked many times what it's like to be a keynote speaker. After the 2034839th time, I decided that ...
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LJ Hooker keynote

Video: How Real Estate Brokerages Can Deliver a Premium Customer Experience   In December 2016, I went on a 3-city speaking tour with LJ Hooker (Australia's largest real estate company). This video ...
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5 Customer Experience and Employee Engagement Tactics I Used to Open a Business with 100 Employees

  I've been advising companies on customer experience, employee engagement and company culture for six years helping entrepreneurs learn the systems ...
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How Marketing Can Become Customer-Centric in the Auto (or Any) Industry

I believe marketing can improve your company's customer experience. Keep reading this blog post to learn why I believe this ...
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Why Your Employees Need to Be Responsible For Their Own Development

How did Michael Jordan become the best basketball player of all time? Sure, for the majority of his career, he ...
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11. How Customer Experience Creates Customer Loyalty in Real Estate-11-11-11-11

How Customer Experience Creates Customer Loyalty in Real Estate   In December 2016, I had a great opportunity to travel to Australia to go on a keynote speaking tour, visiting Sydney, ...
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Simple Tactics to Create a Customer-Centric Company

Simple Tactics to Create a Customer-Centric Company   When it comes to building a customer-centric company I know what systems need to be put into place to ensure ...
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10. Why Predicting Customer Needs-10 (1)

The Most Affordable Ways to Hire Employees and Build Your Company Culture In this video, I share how to affordably hire employees and build your company culture by creating a recruiting video, ...
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My 3 Favourite Customer Service Stories (and What Your Business Can Learn From Them)

Companies, across many different industries and sizes, all have marketing budgets. Most of these businesses allocate a considerable amount of ...
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9. The Most Important Career Development Tip You Can Receive v3-09 (1)

The Most Important Career Development Tip You Can Receive (Or Give)   In this short video, I share the career development tip I used as an employee that helped me get promoted ...
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“I recently attended a webinar hosted by Michel and it was time very well spent. During the one hour presentation, he gave me a lot to think about, including actionable strategies to implement and the motivation to continue to focus on our customers. I encourage everyone to attend a webinar hosted by Michel.”
VP, Customer Success - Sales Performance Int.

Attend my exclusive webinar and learn:

  • Strategies I use to help leading and emerging companies build stronger relationships with their customers and employees
  • Proven hiring, employee onboarding and customer-centric training strategies
  • A simple process to increase customer retention and resolve all complaints in one day
  • Affordable strategies to acquire new and profitable customers with customer experience