customer service, company culture and authenticity interview

Customer Service, Company Culture and Authenticity With Bob Glazer

I had the pleasure of sitting down with best-selling author, and culture and marketing leader Bob Glazer. We dive into ...
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Effects of Bad Customer Service

The Effects of Bad Customer Service and Why it’s Costing Your Company MILLIONS!

Sometime today or tomorrow you’re going to receive bad customer service from a company that you do business with. It ...
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How to Stop Hiring Toxic Employees (A Lesson for Every Company)

We’ve all done it. We hired someone who spoils our company culture. They spoil team alignment, alienate others and are ...
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Company Culture & Customer Experience Keynote Speaker: Subway Global Convention (2019)

Before 2000+ attendees in Toronto, I was Subway's headline keynote speaker. During my keynote speech, I shared company culture, customer ...
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3 Customer Experience Stories (From Companies Not Named Starbucks) That Will Inspire Your Company to Deliver Better Customer Service

Disclaimer: I love Starbucks but I recognize that we share Starbucks stories, and companies like theirs, frequently. I wanted to ...
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Why Customers Have A Responsibility To Help Companies Improve Their Customer Service

I believe you and I have a responsibility - that responsibility is to help companies we do business with improve ...
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Talking Company Culture, Entrepreneurship & LinkedIn’s Reach with Swish Goswami

In this interview I sit down with Trufan's founder, Swish Goswami, to talk about how he motivates his team, what ...
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This Empathy Tip Made Me A Better Leader

Welcome to another People First Monday. You're going to crush this week. Click the hashtag because I've been creating these ...
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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Watch (or ...
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What Employees Want You To Tell Them When They Hit Their Goals

Hey everyone, another People First Monday video this week. I'm sharing some things that I believe you need to communicate ...
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Improve Your Customer Experience With Customer Journey Mapping (Case Study Included)

In all my years of focusing on customer experience management, there is one practice that stands out amongst them all...customer ...
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What Every Young Professional Needs To Hear About Career Growth

Welcome to another people first Monday video. And this week, I'm recommending what I believe people in their 20s should ...
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