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Breakfast-N-Jam Sessions

https://www.youtube.com/watch?v=NPKwCgTlHBk   When you have a handful of employees it’s easy to remember people’s names and have a one-to-one relationship with your ...
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Interview Processing

Interview Process: 7 Tips to Build a High Performing Team (2018)

https://www.youtube.com/watch?v=1Ig1_kBZJYE   Michel Falcon: Hey everyone, I'm Michel Falcon, and in this video, I'm going to share the seven tips that I use ...
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Customer Experience Strategies: 5 Tips for Profit and Growth (2018)

https://www.youtube.com/watch?v=dWR7MflWx0Y&t=5s   In this video, I'm going to share five customer experience strategies, that will grow your profit, and help you build ...
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5 Ways to Increase Your Net Promoter Score Response Rate

https://www.youtube.com/watch?v=UAZpnjRiRN0&t=6s I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to ...
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Richard Branson’s Rules for Customer Experience Success

https://www.youtube.com/watch?v=UGS7KQY4XwA&t=60s ...
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How to Prevent an Employee From “Checking Out” After They’ve Resigned

https://www.youtube.com/watch?v=Hdd4DLC3gzA&t=21s One of the challenges of being an entrepreneur or leading a team is when you lose a key member of ...
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MICHEL EAB

Video: What is an Employee Advisory Board (EAB)?

https://www.youtube.com/watch?v=RZg3nFcoP7w&t=24s In this video, I share what an Employee Advisory Board is and how it can help improve a company's customer ...
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3 Ways to Collect Customer Data to Deliver a Better Customer Experience (Without Violating Privacy)

Companies of all sizes collect information on their customers. Whether it’s contact information or tracking buying behaviours, we are constantly ...
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3 Things You Must Have to Become a Great Place to Work

https://www.youtube.com/watch?v=aFo90cFyQPg&t=127s In this video, I’m going to outline the three things your business must have to be considered a great place ...
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How to Ask the Right Customer Service Interview Questions

https://youtu.be/yEDL9LkaKc0 Hello everyone! In last week's video I shared the 3 customer service skills your employees must have to create customer loyalty. In ...
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3 Customer Service Skills Your Employees Need to Create Customer Loyalty

Welcome to this week's video where I teach you how to use customer experience and employee engagement strategies to grow ...
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A Day in the Life of a Keynote Speaker

https://www.youtube.com/watch?v=KvKEhUA5XCE&t=1s I've been asked many times what it's like to be a keynote speaker. After the 2034839th time, I decided that ...
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