Podcast: Two Things I Recite to Myself Daily

On today's episode, Sarah Smolej comes on and we chat about: Who taught me my most valuable leadership lessons.Why leadership ...
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Will Zoom Become a Customer Experience Tactic?

In this episode, I welcome Troy (@troy), the co-founder of Juice Marketing (NYC) and we chat about: - If Zoom ...
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Navigating a World of Work: Strong Sentiments From 1,350 Employees and Their Expectations From Their Company and Leader

My friend Shane Skillen and I surveyed 1,350 employees across North America and asked them dozens of questions about coming ...
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PODCAST: Can You Have a Performance and Caring Company Culture?

My close friend Rhys Green (co-founder TrailBlazer partners) and I recorded a podcast together. On this episode, we debate: - ...
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Podcast: How to Get Your Employees to Tell You The Truth

On today's podcast, I chat with Steven Weaver Founder, The Candle Lab. Some of the things we discuss include: - ...
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PODCAST: Employee Wellness and Leadership Ideas (During Covid-19)

On this episode, David Carins (SVP, CBRE) and I chat about: How to manage our employee's mental health.Ways to lead ...
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Company Culture of Truth: How to Get Employees Speaking With Conviction and Honesty

Building a company culture of truth is a key priority for me and something I'm speaking candidly about. This quote ...
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Customer Service Vs. Customer Experience: Learn How to Describe Both (Like a Pro)

I want every business professional to learn the difference between customer service vs. customer experience. By knowing this, it will ...
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How to Rebuild Your Team (5 Steps to Rebound From Temporary Lay Offs)

Many things can cause a team to be dismantled. Having not built the right team from the beginning can cause ...
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The Importance of Customer Experience During Covid-19 (3 Companies Doing It Right)

The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may ...
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HOW TO COACH MIDDLE MANAGEMENT ON CORE VALUES AND CULTURE FT. RAJ SUPPIAH

EPISODE #4 OF BREAKING IT DOWN FT. HEALTH CARE ENTREPRENEUR RAJ SUPPIAH IS LIVE! Here's what we get into on ...
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One of My First (and Most Memorable) Business Lessons

Shortly after leaving university and joining 1-800-GOT-JUNK? the company welcomed a new leader to my department, the call centre. This ...
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