People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

  I was recently invited to Las Vegas to give a keynote at the Airport Exchange News Conference at Caesars Palace ...
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5 Employee Management Tips to Boost Employee Morale

Managing employees isn’t hard! I’m not saying this to shock and awe you. I believe managing employees isn’t as hard as ...
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Social Media Customer Service Tips (with Rachel David)

In my interview with Rachel David, founder of Hashtag Communications, we discuss social media customer service, managing remote employees and ...
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3 Employee Engagement Training Strategies

3 Employee Engagement Training Strategies

  In this video I'm going to share three employee engagement training strategies that I use in my business. I know ...
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Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Hey Team, I'm excited to share my Customer Experience Keynote presentation that I shot in St. Pete's Beach, Florida. In addition ...
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How To Transform Your Company Culture In 2019 (7 Guaranteed Examples)

Hey Everyone, Above is my video on how to transform your company culture in 2019. These are all strategies I've used ...
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5 New Customer Service Skills Your Employees Need (and How to Train Them Properly in 2019)

There are many customer service skills that employees must possess to contribute to the success of a company. Things such as ...
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People-First Culture™: Why Some Teams Win Together and Others Don’t.

https://www.youtube.com/watch?v=5TFLkWBaxk0 People-First Culture™: Build a business your employees and customers will admire. Customer experience, employee engagement, company culture and leadership are all ...
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Breakfast-N-Jam Sessions

https://www.youtube.com/watch?v=NPKwCgTlHBk   When you have a handful of employees it’s easy to remember people’s names and have a one-to-one relationship with your ...
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Interview Processing

Interview Process: 7 Tips to Build a High Performing Team (2018)

https://www.youtube.com/watch?v=1Ig1_kBZJYE   Michel Falcon: Hey everyone, I'm Michel Falcon, and in this video, I'm going to share the seven tips that I use ...
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Customer Experience Strategies: 5 Tips for Profit and Growth (2018)

https://www.youtube.com/watch?v=dWR7MflWx0Y&t=5s   In this video, I'm going to share five customer experience strategies, that will grow your profit, and help you build ...
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5 Ways to Increase Your Net Promoter Score Response Rate

https://www.youtube.com/watch?v=UAZpnjRiRN0&t=6s I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to ...
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