
Customer Service Skills, Strategies, and Mindset For 2020
Before the end of the year, we spend time building our marketing plans, setting our operating budgets and creating strategic ...
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HOW TO FIRE AN EMPLOYEE (WITH INTEGRITY)
I didn’t finish post-secondary university to earn my business degree (BA) nor do I have an MBA. I don’t believe ...
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THE SECRET TO CORPORATE GIFT-GIVING (AND LEAVING A LASTING IMPRESSION)
Watch this quick video to learn my two GOLDEN RULES on gift-giving. I guarantee you will learn how to WOW ...
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Does Your Manager ENABLE or DISABLE Your Career?
I’d imagine that the person you settled down with in your personal life took the time to get to know ...
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The Value (And Negatives) of Net Promotor Score (NPS)
The GOOD and the BAD of Net Promotor Score (NPS). Across different industries, there are mixed reviews on whether or ...
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You Can’t Forcefully Increase Employee Engagement (BONUS: 3 Interview Questions Included)
Employee engagement strategies are one way that I’ve built my business and career. It’s also one of the topics that ...
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What is the 3P Strategy?
PURPOSE, PROCESS, AND PROFIT. My 3-P strategy was developed to ensure businesses (including my own) are not just successful for ...
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What is People-First Culture?
In this video, I describe my People-First Culture. I hope you enjoy and subscribe to my blog to stay up-to-date ...
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How to Earn Customer Loyalty and Maximize Employee Retention With A Unique People-First Culture Strategy
Loyalty is hard to understand and even harder to achieve. For me, I can only think of two brands I’m ...
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MENTORSHIP WITH MICHEL: Disengagement, Purpose, and Self-Fulfillment
Okay, we're good. Cool. So, yeah, I think you know a little bit about me based on the email I ...
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Customer Service, Company Culture and Authenticity With Bob Glazer
I had the pleasure of sitting down with best-selling author, and culture and marketing leader Bob Glazer. We dive into ...
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The Effects of Bad Customer Service and Why it’s Costing Your Company MILLIONS!
Sometime today or tomorrow you’re going to receive bad customer service from a company that you do business with. It ...
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