Peer Cross Training: What Is It And How Will It Improve Your Customer Experience and Employee Engagement?

Does the thought of aligning your entire company, improving your customer experience and increasing employee engagement interest you? If so, this ...
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Video: How Any Employee Can Improve their Customer Service Skills

While in my early 20's I got a job as a customer service agent working within a call centre. I ...
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VIDEO: What is Customer Experience?

If you were to walk around your workplace tomorrow and ask five employees, "What is customer experience?" What would happen? ...
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How a Keynote Speaker Prepares for an Event

Are you interested in keynote speaking, growing your business or learning methods to getting hired for large scale events and ...
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How Any Company Can Increase Employee Engagement to Drive Big Results with Their Customers

*This post originally appeared on Theartof.com* How does your company acquire customers? Sales, marketing, and business development teams are provided ...
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