In December 2016, I had a great opportunity to travel to Australia to go on a keynote speaking tour, visiting Sydney, Melbourne and Gold Coast, to work closely go with LJ Hooker (Australia’s largest real estate company). During our time together we worked with their highest performing real estate agents and franchise partners to teach them how to create an experience their customers have never seen before.
While in Sydney, I caught up with Graeme Hyde, LJ Hooker’s COO, to discuss customer experience within the real estate industry. I asked him questions like:
- How are real estate agents using customer experience to grow their business?
- Are real estate agents properly using digital marketing to serve their customers?
- How can real estate agents leverage tactics to increase customer loyalty?
- What do real estate agents need to do to build a career of longevity?
- Plus more
Be sure to share this video with any real estate professionals you believe would find value in the education.
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