After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program.

In this video, I explain how to build a training program that will provide your employees with the education they need to exceed your customer’s expectations.

By watching this 3 minute episode you will learn:

• How to develop “micro learning” to increase knowledge retention
• The type of content your training program must have
• What Learning Management Software (LMS) to use

Be sure to watch until the end of the episode as I ask my “Question of the Episode.” If you like the video, I would greatly appreciate if you did the following (it will only take you a moment):

• Subscribe to my YouTube channel. There are many more videos coming very soon.
• Comment on the video. Let me know your thoughts, comments and questions.
• “Like” the video by clicking the thumbs up icon.