DIAGNOSTIC AND AUDIT

WANT A TEAM OF PROFESSIONALS TO AUDIT THE CURRENT STATE OF YOUR CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT?

Michel and his team will work with you closely to understand your organization’s strengths and areas of opportunity. By observing your current processes, interviewing key stakeholders and spending time on-site, they will discover opportunities to take your customer experience and employee engagement to the next level.

What you will receive:
• Briefing session to understand your goals and motivations
• Thorough audit of your current systems and processes
• Detailed report outlining your strengths, areas of opportunity and benchmarks
• Support that ensures you’re able to execute on our recommended strategies and processes
• Debriefing session to ensure we exceeded your expectations

If you’re interested in receiving a diagnostic, please fill out the contact form and someone from the team will be in touch with you immediately.

“I turn to Michel when I want to learn the latest customer experience and employee engagement strategies to grow my businesses”
Brandon Farmer
Tim Hortons Franchisee
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THE ESSENTIAL GUIDE TO CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT SUCCESS WEBINAR

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“I recently attended a webinar hosted by Michel and it was time very well spent. During the one hour presentation, he gave me a lot to think about, including actionable strategies to implement and the motivation to continue to focus on our customers. I encourage everyone to attend a webinar hosted by Michel.”
SEAN DESNOYER
VP, Customer Success - Sales Performance Int.

Attend my exclusive webinar and learn:

  • Strategies I use to help leading and emerging companies build stronger relationships with their customers and employees
  • Proven hiring, employee onboarding and customer-centric training strategies
  • A simple process to increase customer retention and resolve all complaints in one day
  • Affordable strategies to acquire new and profitable customers with customer experience