YOUR STEP-BY-STEP CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT ONLINE COUSE
EXPERIENCE ACADEMY IS YOUR COMPREHENSIVE GUIDE TO CREATING A WORLD-CLASS CUSTOMER EXPERIENCE FOR YOUR COMPANY.
Michel created an online course that allows all companies to learn about customer experience and how it affects their company. Experience Academy is the product of years of personal education and months of development. It’s a bundle of knowledge to help your company build a strong customer experience – something people will be loyal to.
BY COMPLETING THE SIX ONLINE MODULES YOU WILL LEARN THE FOLLOWING:
- How to recruit and interview exceptional employees that deliver world-class customer service and represent your brand well.
- Effective customer service training techniques to ensure your team has the highest level of customer experience education.
- Memorable and affordable ways to build employee recognition programs that inspire your team to deliver the best service in your industry.
- Properly surveying your customers, gathering “customer intelligence” in order to make operational improvements – increasing customer loyalty, online testimonials and referrals.
- Effective ways to acquire profitable customers by delivering a world-class customer experience. The strategies that are shared in module 5 teach you simple ways to earn more customers.
- Building the right systems to ensure all customer complaints, across all channels (i.e. phone, email, livechat, social media), are addressed and resolved within one business day (or sooner).
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THE ESSENTIAL GUIDE TO CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT SUCCESS WEBINAR
Attend my exclusive webinar and learn:
- Strategies I use to help leading and emerging companies build stronger relationships with their customers and employees
- Proven hiring, employee onboarding and customer-centric training strategies
- A simple process to increase customer retention and resolve all complaints in one day
- Affordable strategies to acquire new and profitable customers with customer experience