Podcast: Designing Customer Experiences and Will Employees Really Care About the Business? June 3, 2020 By admin In Uncategorized / In this episode, I talk to Tania Dasilva (Clinic Director) about: Getting employees to care about the business.My 3:1 ratio agreement with employees.Designing customer experiences with my wants vs. needs model. Listen to the podcast here (Apple users) or here (Andriod users). Podcast: How Do You Prepare a Team Member for Leadership? Podcast: Two Things I Recite to Myself Daily Leave a Reply Cancel reply Save my name, email, and website in this browser for the next time I comment.