THE ESSENTIAL GUIDE TO CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT SUCCESS WEBINAR

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“Welcome! I’m happy that you want to learn how to improve your customer experience and employee engagement. Below you will read what you will learn by joining the webinar, read a testimonial from someone who has attending one of my webinars and a button to click to officially sign up. See you on the webinar! “

– Michel Falcon”

WHAT YOU WILL LEARN ON THE WEBINAR

  • How to properly recruit, interview and onboard exceptional customer service employees
  • What a world-class customer experience training program looks like
  • Affordable ways to recognize and reward your top performing employees
  • How to properly survey your customers and make operational improvements
  • Proven tactics to acquire profitable customers without breaking the bank
  • How to build a systems to ensure all customer complaints are resolved within one business day maximum
  • Duration = 75-90 minutes
“I recently attended a webinar hosted by Michel and it was time very well spent. During the one hour presentation, he gave me a lot to think about, including actionable strategies to implement and the motivation to continue to focus on our customers. I encourage everyone to attend a webinar hosted by Michel.”
Sean Desnoyer
VP, Customer Success - Sales Performance Int.