WORKSHOPS

ARE YOU LOOKING FOR SOMEONE TO HELP YOU HOST A CUSTOMER EXPERIENCE WORKSHOP OR JOIN YOUR RETREAT?

Michel join companies at their offices or offsite retreats to help them think differently about customer experience and employee engagement – he inspires them to be their best selves. It’s very common for Michel to join for an hour or two, a half day or even multiple days and lead portions of the customer experience workshop. Each and every experience is tailored. If you’re looking for someone to help you make your event a success, please fill out the contact form below to get in touch.

Michel hosts workshops on the following topics:

• Recruitment
• Employee onboarding and training
• Employee experience
• Career development
• Customer experience and customer service
• Customer acquisition and retention
• Voice of the Customer (i.e. Net Promoter Score, CSAT, Customer Effort Score)

“Michel has the distinct ability to help professionals think differently about customer experience and employee engagement. He challenges traditional customer service practices to help organizations adopt best in class customer experience strategies.”
ANDREW KWIETON
Vice President, Customer Experience - Mogo Technology Inc.
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THE ESSENTIAL GUIDE TO CUSTOMER EXPERIENCE AND EMPLOYEE ENGAGEMENT SUCCESS WEBINAR

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“I recently attended a webinar hosted by Michel and it was time very well spent. During the one hour presentation, he gave me a lot to think about, including actionable strategies to implement and the motivation to continue to focus on our customers. I encourage everyone to attend a webinar hosted by Michel.”
SEAN DESNOYER
VP, Customer Success - Sales Performance Int.

Attend my exclusive webinar and learn:

  • Strategies I use to help leading and emerging companies build stronger relationships with their customers and employees
  • Proven hiring, employee onboarding and customer-centric training strategies
  • A simple process to increase customer retention and resolve all complaints in one day
  • Affordable strategies to acquire new and profitable customers with customer experience