On this episode, I welcome Aaron Kaufman, the President of the Fifth Element Group, based in Toronto. Aaron asks: What can companies do to rebuild…
Year: 2020
Podcast: Designing Customer Experiences and Will Employees Really Care About the Business?
In this episode, I talk to Tania Dasilva (Clinic Director) about: Getting employees to care about the business. My 3:1 ratio agreement with employees. Designing…
Podcast: Two Things I Recite to Myself Daily
On today’s episode, Sarah Smolej comes on and we chat about: Who taught me my most valuable leadership lessons. Why leadership matters to company culture.…
Will Zoom Become a Customer Experience Tactic?
In this episode, I welcome Troy (@troy), the co-founder of Juice Marketing (NYC) and we chat about: – If Zoom meetings will become more popular…
Navigating a World of Work: Strong Sentiments From 1,350 Employees and Their Expectations From Their Company and Leader
My friend Shane Skillen and I surveyed 1,350 employees across North America and asked them dozens of questions about coming back to work. You can…
PODCAST: Can You Have a Performance and Caring Company Culture?
My close friend Rhys Green (co-founder TrailBlazer partners) and I recorded a podcast together. On this episode, we debate: – Can a company manage employee…
Podcast: How to Get Your Employees to Tell You The Truth
On today’s podcast, I chat with Steven Weaver Founder, The Candle Lab. Some of the things we discuss include: – How he pivoted his business…
PODCAST: Employee Wellness and Leadership Ideas (During Covid-19)
On this episode, David Carins (SVP, CBRE) and I chat about: How to manage our employee’s mental health. Ways to lead our teams during uncertainty.…
Company Culture of Truth: How to Get Employees Speaking With Conviction and Honesty
Building a company culture of truth is a key priority for me and something I’m speaking candidly about. This quote summarizes why. “A great leader…
Customer Service Vs. Customer Experience: Learn How to Describe Both (Like a Pro)
I want every business professional to learn the difference between customer service vs. customer experience. By knowing this, it will help your business (regardless of…