Many things can cause a team to be dismantled. Having not built the right team from the beginning can cause you to have to rebuild.…
Year: 2020
The Importance of Customer Experience During Covid-19 (3 Companies Doing It Right)
The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may not be relevant to you…
HOW TO COACH MIDDLE MANAGEMENT ON CORE VALUES AND CULTURE FT. RAJ SUPPIAH
EPISODE #4 OF BREAKING IT DOWN FT. HEALTH CARE ENTREPRENEUR RAJ SUPPIAH IS LIVE! Here’s what we get into on this week’s podcast: 1️⃣ How…
One of My First (and Most Memorable) Business Lessons
Shortly after leaving university and joining 1-800-GOT-JUNK? the company welcomed a new leader to my department, the call centre. This leader’s name was Patrick Louis.…
HOW TO BALANCE SALES AND CUSTOMER EXPERIENCE & MORE FT. NICK DINARDO
In this episode, I sit down with VP of Salesforce Sales Nick DiNardo. Here’s What You’ll Learn: How to Increase Employee Engagement Amongst Remote Teams…
5 Ways to Know When Your Boss Is Targeting to Fire You (And What to Do About It)
You can feel it. Something is not right. Your boss is acting…um, weird! They’re not the same as when you first interviewed with them. Or,…
THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE PEOPLE FIRST CULTURE ERA (4/4)
THIS IS IT! The final installment of my Four Generations of Customer Experience series. THE PEOPLE FIRST CULTURE ERA. (I may have a bias towards…
HOW TO PREP EMPLOYEES FOR EFFECTIVE 1-TO-1 MEETINGS & MORE | FT. CYNDI SHI
On this installment, I sit-down with CEO & Founder of StudioVivian Inc, Cyndi Shi, to discuss: 1️⃣How To Prep Team Members For Productive 1-to-1 Meetings…
THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE SOCIAL MEDIA ERA (3/4)
My third installment of The Four Generations of Customer Experience is here! THE SOCIAL MEDIA ERA. Find out how social media enabled consumers to RECLAIM…
HOW TO SET GOALS WITH EMPLOYEES (AND ACHIEVE THEM) FT. SUNNY VERMA
BREAKING IT DOWN EPISODE 2 FT. Sunny Verma the CEO of TutorBright. In Breaking It Down, I sit down with entrepreneurs and business executives to…