In this short video, I share the career development tip I used as an employee that helped me get promoted five times in five…
Customer Experience and Employee Engagement Q&A | Video #1
I’ve started to record videos answering questions that I receive via Twitter, email or via my website. If you would like me to answer…
Video – 3 Net Promoter Score (NPS) Mistakes Every Company Makes
In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus…
3 Things You Should Regularly Tell Your Employees (But Probably Don’t)
Whether you went to business management school, or learned how to manage employees in a non-traditional way, you know this: positive reinforcement works! Doing so…
VIDEO – Customer Service Training 101: How to Build a World-Class Program
After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. In this…
Video: How to Hire Motivated Customer Service Employees
Delivering an amazing customer experience isn’t reserved for only customer service employees, your entire organization must be committed to it. In this video, I…
Video: How Any Employee Can Improve their Customer Service Skills
While in my early 20’s I got a job as a customer service agent working within a call centre. I didn’t grow up aspiring…
VIDEO: What is Customer Experience?
If you were to walk around your workplace tomorrow and ask five employees, “What is customer experience?” What would happen? Would you: a) Receive five…
How a Keynote Speaker Prepares for an Event
Are you interested in keynote speaking, growing your business or learning methods to getting hired for large scale events and conferences? Maybe you’re a conference…
How Any Company Can Increase Employee Engagement to Drive Big Results with Their Customers
*This post originally appeared on Theartof.com* How does your company acquire customers? Sales, marketing, and business development teams are provided with the internal resources needed…