Building a company culture of truth is a key priority for me and something I’m speaking candidly about. This quote summarizes why. “A great leader…
Customer Service Vs. Customer Experience: Learn How to Describe Both (Like a Pro)
I want every business professional to learn the difference between customer service vs. customer experience. By knowing this, it will help your business (regardless of…
How to Rebuild Your Team (5 Steps to Rebound From Temporary Lay Offs)
Many things can cause a team to be dismantled. Having not built the right team from the beginning can cause you to have to rebuild.…
The Importance of Customer Experience During Covid-19 (3 Companies Doing It Right)
The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may not be relevant to you…
HOW TO COACH MIDDLE MANAGEMENT ON CORE VALUES AND CULTURE FT. RAJ SUPPIAH
EPISODE #4 OF BREAKING IT DOWN FT. HEALTH CARE ENTREPRENEUR RAJ SUPPIAH IS LIVE! Here’s what we get into on this week’s podcast: 1️⃣ How…
One of My First (and Most Memorable) Business Lessons
Shortly after leaving university and joining 1-800-GOT-JUNK? the company welcomed a new leader to my department, the call centre. This leader’s name was Patrick Louis.…
HOW TO BALANCE SALES AND CUSTOMER EXPERIENCE & MORE FT. NICK DINARDO
In this episode, I sit down with VP of Salesforce Sales Nick DiNardo. Here’s What You’ll Learn: How to Increase Employee Engagement Amongst Remote Teams…
5 Ways to Know When Your Boss Is Targeting to Fire You (And What to Do About It)
You can feel it. Something is not right. Your boss is acting…um, weird! They’re not the same as when you first interviewed with them. Or,…
THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE PEOPLE FIRST CULTURE ERA (4/4)
THIS IS IT! The final installment of my Four Generations of Customer Experience series. THE PEOPLE FIRST CULTURE ERA. (I may have a bias towards…
HOW TO PREP EMPLOYEES FOR EFFECTIVE 1-TO-1 MEETINGS & MORE | FT. CYNDI SHI
On this installment, I sit-down with CEO & Founder of StudioVivian Inc, Cyndi Shi, to discuss: 1️⃣How To Prep Team Members For Productive 1-to-1 Meetings…