Welcome to this week’s video where I teach you how to use customer experience and employee engagement strategies to grow your business and create customer…
A Day in the Life of a Keynote Speaker
I’ve been asked many times what it’s like to be a keynote speaker. After the 2034839th time, I decided that I would hire a film…
Video: How Real Estate Brokerages Can Deliver a Premium Customer Experience
In December 2016, I went on a 3-city speaking tour with LJ Hooker (Australia’s largest real estate company). This video shares the strategies and…
5 Customer Experience and Employee Engagement Tactics I Used to Open a Business with 100 Employees
I’ve been advising companies on customer experience, employee engagement and company culture for six years helping entrepreneurs learn the systems I leverage to build…
How Marketing Can Become Customer-Centric in the Auto (or Any) Industry
I believe marketing can improve your company’s customer experience. Keep reading this blog post to learn why I believe this and how to do it.…
Why Your Employees Need to Be Responsible For Their Own Development
How did Michael Jordan become the best basketball player of all time? Sure, for the majority of his career, he had Phil Jackson, arguably the…
How Customer Experience Creates Customer Loyalty in Real Estate
In December 2016, I had a great opportunity to travel to Australia to go on a keynote speaking tour, visiting Sydney, Melbourne and Gold Coast,…
Simple Tactics to Create a Customer-Centric Company
When it comes to building a customer-centric company I know what systems need to be put into place to ensure you reach your goal.…
The Most Affordable Ways to Hire Employees and Build Your Company Culture
In this video, I share how to affordably hire employees and build your company culture by creating a recruiting video, looking internally and speaking to…
My 3 Favourite Customer Service Stories (and What Your Business Can Learn From Them)
Companies, across many different industries and sizes, all have marketing budgets. Most of these businesses allocate a considerable amount of their budget to traditional marketing…