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fire an employee, customer experience, employee engagement, company culture

HOW TO FIRE AN EMPLOYEE (WITH INTEGRITY)

corporate gifting, john ruhlin, michel falcon, customer experience, client experience

THE SECRET TO CORPORATE GIFT-GIVING (AND LEAVING A LASTING IMPRESSION)

Watch this quick video to learn my two GOLDEN RULES on gift-giving and how to WOW your friends, co-workers and team members this holiday season. Read more

company culture, employee engagement, customer experience

Does Your Manager ENABLE or DISABLE Your Career?

The Value (And Negatives) of Net Promotor Score (NPS)

Learn how to use Net Promotor Score to reform company culture, improve customer satisfaction and grow your business. Read more

You Can’t Forcefully Increase Employee Engagement (BONUS: 3 Interview Questions Included)

I’m going to suggest something that may contradict what you think my beliefs are in growing a successful business. If you want high employee engagement, you can’t hire employees and expect to launch initiatives or strategies to increase their engagement. Read more

customer experience strategy, 3p strategy, three p strategy, company culture, employee engagement

What is the 3P Strategy?

people first culture, employee engagement, company culture, michel falcon, book signing, best selling author, company culture keynote speaker

What is People-First Culture?

How to Earn Customer Loyalty and Maximize Employee Retention With A Unique People-First Culture Strategy

customer experience, keynote speaker, entrepreneur, young professionals, small business owners, disengagement, purpose, mentor, self-fulfillment

MENTORSHIP WITH MICHEL: Disengagement, Purpose, and Self-Fulfillment

customer service, company culture and authenticity interview

Customer Service, Company Culture and Authenticity With Bob Glazer

The Effects of Bad Customer Service and Why it’s Costing Your Company MILLIONS!

How to Stop Hiring Toxic Employees (A Lesson for Every Company)

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ABOUT
MICHEL FALCON

Michel is an entrepreneur, advisor and international keynote speaker. Before the age of 30, he had worked with companies like Verizon Wireless, Alfa Romero, BlueCross BlueShield, Electronic Arts and Illumina to take their customer experience, company culture and employee engagement strategies to the next level.

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HIRE MICHEL TO SPEAK

Michel travels the world speaking at annual conferences and company events. His speaking topics are focused on customer experience, employee engagement and company culture. To have him speak at your event, contact him directly.

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