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Category: Customer Experience
#8: 6 New Customer Experience & Company Culture Strategies I’m Using for Brasa Peruvian Kitchen (Join Me!)
To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Hello,…
#06: How to Stand Out in a Crowded Company and Industry w/ Ghassan Halazon
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#05: We Have to Stop Saying “The Customer is Always Right”
To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform,.click here Welcome…
People-First Culture™: Why Some Teams Win Together and Others Don’t.
People-First Culture™: Build a business your employees and customers will admire. Customer experience, employee engagement, company culture and leadership are all extremely important factors in…
Customer Experience Strategies: 5 Tips for Profit and Growth (2018)
In this video, I’m going to share five customer experience strategies, that will grow your profit, and help you build a successful company. I…
5 Ways to Increase Your Net Promoter Score Response Rate
I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to assume that you spent…
3 Ways to Collect Customer Data to Deliver a Better Customer Experience (Without Violating Privacy)
Companies of all sizes collect information on their customers. Whether it’s contact information or tracking buying behaviours, we are constantly collecting data purposely or indirectly.…
3 Customer Service Skills Your Employees Need to Create Customer Loyalty
Welcome to this week’s video where I teach you how to use customer experience and employee engagement strategies to grow your business and create customer…