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Category: Customer Service
How to Ask the Right Customer Service Interview Questions
Hello everyone! In last week’s video I shared the 3 customer service skills your employees must have to create customer loyalty. In this video, I’m…
3 Customer Service Skills Your Employees Need to Create Customer Loyalty
Welcome to this week’s video where I teach you how to use customer experience and employee engagement strategies to grow your business and create customer…
My 3 Favourite Customer Service Stories (and What Your Business Can Learn From Them)
Companies, across many different industries and sizes, all have marketing budgets. Most of these businesses allocate a considerable amount of their budget to traditional marketing…
VIDEO – Customer Service Training 101: How to Build a World-Class Program
After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. In this…
Video: How to Hire Motivated Customer Service Employees
Delivering an amazing customer experience isn’t reserved for only customer service employees, your entire organization must be committed to it. In this video, I…
Video: How Any Employee Can Improve their Customer Service Skills
While in my early 20’s I got a job as a customer service agent working within a call centre. I didn’t grow up aspiring…