To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Welcome to…
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How to Ask Someone to be a Mentor
To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Welcome…
Navigating a World of Work: Strong Sentiments From 1,350 Employees and Their Expectations From Their Company and Leader
My friend Shane Skillen and I surveyed 1,350 employees across North America and asked them dozens of questions about coming back to work. You can…
Company Culture of Truth: How to Get Employees Speaking With Conviction and Honesty
Building a company culture of truth is a key priority for me and something I’m speaking candidly about. This quote summarizes why. “A great leader…
Customer Service Vs. Customer Experience: Learn How to Describe Both (Like a Pro)
I want every business professional to learn the difference between customer service vs. customer experience. By knowing this, it will help your business (regardless of…
How to Rebuild Your Team (5 Steps to Rebound From Temporary Lay Offs)
Many things can cause a team to be dismantled. Having not built the right team from the beginning can cause you to have to rebuild.…
The Importance of Customer Experience During Covid-19 (3 Companies Doing It Right)
The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may not be relevant to you…
One of My First (and Most Memorable) Business Lessons
Shortly after leaving university and joining 1-800-GOT-JUNK? the company welcomed a new leader to my department, the call centre. This leader’s name was Patrick Louis.…
5 Ways to Know When Your Boss Is Targeting to Fire You (And What to Do About It)
You can feel it. Something is not right. Your boss is acting…um, weird! They’re not the same as when you first interviewed with them. Or,…
THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE PEOPLE FIRST CULTURE ERA (4/4)
THIS IS IT! The final installment of my Four Generations of Customer Experience series. THE PEOPLE FIRST CULTURE ERA. (I may have a bias towards…