BREAKING IT DOWN EPISODE 2 FT. Sunny Verma the CEO of TutorBright. In Breaking It Down, I sit down with entrepreneurs and business executives to…
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THE FOUR GENERATIONS OF CUSTOMER EXPERIENCE: THE INTERNET ERA (2/4)
The internet era has HURT customer experience. Find out WHY in my second installment of my four-part series that explores the best practices of “The…
How To Build Your Customer Experience Strategy By Asking Yourself These Three Questions [2020 Edition]
I’ve leveraged customer experience strategies within my career for more than ten years now. I’ve seen companies thrive (some of which I’ve advised), some commit…
THE FOUR GENERATIONS OF CUSTOMER SERVICE: THE PRE-INTERNET ERA (1/4)
Delivering an excellent product is only HALF of the customer experience. Check out the first installment of my 4 part series that explores the best…
Customer Service Skills, Strategies, and Mindset For 2020
Before the end of the year, we spend time building our marketing plans, setting our operating budgets and creating strategic plans to drive our business…
HOW TO FIRE AN EMPLOYEE (WITH INTEGRITY)
I didn’t finish post-secondary university to earn my business degree (BA) nor do I have an MBA. I don’t believe either teach you how to…
THE SECRET TO CORPORATE GIFT-GIVING (AND LEAVING A LASTING IMPRESSION)
Watch this quick video to learn my two GOLDEN RULES on gift-giving and how to WOW your friends, co-workers and team members this holiday season.
Does Your Manager ENABLE or DISABLE Your Career?
I’d imagine that the person you settled down with in your personal life took the time to get to know you before making any jumps…
The Value (And Negatives) of Net Promotor Score (NPS)
Learn how to use Net Promotor Score to reform company culture, improve customer satisfaction and grow your business.
You Can’t Forcefully Increase Employee Engagement (BONUS: 3 Interview Questions Included)
I’m going to suggest something that may contradict what you think my beliefs are in growing a successful business. If you want high employee engagement, you can’t hire employees and expect to launch initiatives or strategies to increase their engagement.