I was recently invited to Las Vegas to give a keynote at the Airport Exchange News Conference at Caesars Palace. Above is a a…
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5 Employee Management Tips to Boost Employee Morale
Managing employees isn’t hard! I’m not saying this to shock and awe you. I believe managing employees isn’t as hard as we make it out…
Social Media Customer Service Tips (with Rachel David)
In my interview with Rachel David, founder of Hashtag Communications, we discuss social media customer service, managing remote employees and how businesses can leverage influencers…
3 Employee Engagement Training Strategies
In this video I’m going to share three employee engagement training strategies that I use in my business. I know that they work so…
Customer Experience Keynote Speaker: Customer Service vs Customer Experience
Hey Team, I’m excited to share my Customer Experience Keynote presentation that I shot in St. Pete’s Beach, Florida. In addition to sharing company culture,…
How To Transform Your Company Culture In 2019 (7 Guaranteed Examples)
Hey Everyone, Above is my video on how to transform your company culture in 2019. These are all strategies I’ve used in my businesses so…
5 New Customer Service Skills Your Employees Need (and How to Train Them Properly in 2019)
There are many customer service skills that employees must possess to contribute to the success of a company. Things such as friendly, proactive, going above-and-beyond…