How Customer Experience Creates Customer Loyalty in Real Estate


In December 2016, I had a great opportunity¬†to travel to Australia to go on a keynote speaking tour, visiting Sydney, Melbourne and Gold Coast, to work closely go with LJ Hooker (Australia’s largest real estate company). During our time together we worked ¬†with their highest performing real estate agents and franchise partners to teach them how to create an experience their customers have never seen before.

While in Sydney, I caught up with Graeme Hyde, LJ Hooker’s COO, to discuss customer experience within the real estate industry. I asked him questions like:

  • How are real estate agents using customer experience to grow their business?
  • Are real estate agents properly using digital marketing to serve their customers?
  • How can real estate agents leverage tactics to increase customer loyalty?
  • What do real estate agents need to do to build a career of longevity?
  • Plus more

Be sure to share this video with any real estate professionals you believe would find value in the education.

If you’re looking for a keynote speaker for your next event, please contact me directly by clicking here.

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customer loyalty