After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program.
In this video, I explain how to build a training program that will provide your employees with the education they need to exceed your customer’s expectations.
By watching this 3 minute episode you will learn:
- How to develop “micro learning” to increase knowledge retention
- The type of content your training program must have
- What Learning Management Software (LMS) to use
Be sure to watch until the end of the episode as I ask my “Question of the Episode.” If you like the video, I would greatly appreciate if you did the following (it will only take you a moment):
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