Do you need support with your customer, employee and company culture strategies?
Your Experience and Audience Value Matters to Me...a Lot.
See why I'm asked to keynote speak and advise on customer experience, employee engagement, company culture and career growth for the world's leading companies.
When working with me, I will share real-world strategies that I've used in my entrepreneurial career to build a people-first culture within my companies.
A few of these strategies include; the Brasa Masterclass, People-First Culture Hiring System, and our 360 customer feedback loop. Your business needs actionable strategies, not theory. I will provide the blueprints during our time together.
Continue reading to learn why companies like Lexus, Electronic Arts, McDonald's Canada, Hines, and many others have hired me.
COMPANIES LIKE THESE HAVE HIRED ME TO ASSIST THEM
What My Clients Say
Watch a Highlight Reel
Joseph Morello
(Senior Director, Global Talent Acquisition - Electronic Arts)
“I hired Michel to help us create unique recruiting strategies. He was able to teach us new strategies and shared real-world examples that motivated and inspired our team to take our program to the next level.”
Scott Fisher
(CEO, SentriLock)
“Thank you, Michel, for your inspirational presentation. After you left, we went through an exercise to identify short term, long term, cross-departmental and “crazy ass ideas” to put into practice at SentriLock. I expected our team to come up with 20-30 solid ideas and I was blown away as we came up with almost 100!!
We are in the process of prioritizing those now and our team will be getting together on 3/13 to start putting the highest value ones in practice. Should keep us busy for quite some time!
Universal (unsolicited) comments from our team were “best management off-site ever” so I think the subject matter really hit home.
Thanks again for helping inspire our culture and customer experience leadership!”
Anthony Partipilo
(VP, Financial Planning & Reporting - CIBC)
“During his keynote, Michel introduced us to what he refers to as “creating micro customer experiences.” The concept of micro-experiences became a part of the theme of our meeting after Michel’s engagement. Michel’s keynote was well received by our team and I look forward to learning more of his concepts.”
Sample Keynote Titles:
People-First Culture: Build a Business Your Customers, Employees and Community Will Admire
A Customer Obsession: How to Create an Experience Your Customers Have Never Seen Before
Become an Employee Magnet: Attract, Grow and Retain Your Best Team
Next Generation CX: Customer Experience Strategies for 2021 and Beyond
Steer Your Career: Take True Ownership of Your Life and Work
Topics I Speak About:
Customer Experience
Customer Service
Employee Engagement
Employee Experience
Company Culture & Team Building
Career Growth & Leadership
Steer Your Career
10 REASONS WHY COMPANIES CHOOSE ME
1. VALUE
Michel will have your audience thinking, "We can do that too!!" They will go back to your business with new strategies to implement.
2. CUSTOMIZED CONTENT
Michel doesn’t have one talk that he uses for all companies. Everything is customized to your challenges and motivations.
3. MASTER STORYTELLING
Michel will be able to share real-world case studies that will reinforce his message.
4. HIGH ENERGY
Michel has never been called boring.
5. LOW MAINTENANCE
Michel understands you have a lot to manage. He will not come with diva-like demands. He’s easy going and humble.
6. DEMOGRAPHIC
If your customers and employees are getting younger and their behaviours are changing then Michel can help.
7. RELATABLE
Michel can relate to your challenges and motivations. After all, he’s building a business just like you!
8. ENGAGING
He will have your audience on the edge of their seats with high engagement and knowledge retention.
9. YOUR EXPERIENCE
Ask Michel about the one-of-a-kind 6-step keynote speaking/workshop process he’s built.
10. HIS EXPERIENCE
Michel has built an 8-figure business with 150 employees. He can share real-life stories with you.
KEYNOTE STRUCTURE AND FEE
DOWNLOAD MY SPEAKER KIT BY CLICKING HERE
I don’t just show up to events and give a talk. I have a labour-intensive, value-focused, 5-step process (I will explain this process on our first call) that you will experience that takes a lot of time and energy. This is in place to ensure that you feel that you’ve received a positive ROI.
My presentations are primarily 60-75 minutes which include Q&A. There have been many times where companies hire me to host 'fireside chats.' Regardless of format, I'm confident in my ability to add tremendous value to your event.
My pricing depends on several factors such as location, duration, and a couple of other elements. Please contact me directly so that I can understand the scope of your event which will allow me to customize a quote for you.
ADVISORY PROGRAM
I don't do consulting but I do advisory.
To contexualize this program for you, consider me like your therapist. I will show you what to do, how to do it and make sure it gets done. You and your team will do the building but I will coach you along the way to make sure it gets done on-time, faster and cheaper. I will work with you to solve your most burning challenges and achieve your greatest opportunities to win over your customers, employees and build your company culture. All of these things will amount to your success and ease the stress of running your business, department and leading your team.
Here's how it works:
- - Submit your challenges that you need help with. I'll let you know if I feel confident that I can help you.
- - If so, we determine frequency. How often do you want to speak with me? One time? Weekly? Monthly?
- - Cost: this depends on your needs and frequency. Contact me directly so that I can share a cost structure with you.