Podcast: Designing Customer Experiences and Will Employees Really Care About the Business?

In this episode, I talk to Tania Dasilva (Clinic Director) about:

  • Getting employees to care about the business.
  • My 3:1 ratio agreement with employees.
  • Designing customer experiences with my wants vs. needs model.

Listen to the podcast here (Apple users) or here (Andriod users).