Podcast: Designing Customer Experiences and Will Employees Really Care About the Business?

In this episode, I talk to Tania Dasilva (Clinic Director) about:

Getting employees to care about the business.
My 3:1 ratio agreement with employees.
Designing customer experiences with my wants vs. needs model.

Listen to the podcast here (Apple users) or here (Andriod users).

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Michel travels the world speaking at annual conferences and company events. His speaking topics are focused on customer experience, employee engagement and company culture. To have him speak at your event, contact him directly.

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